Desktop support, desk moves, networks, servers, and phones for Manhattan offices. On site when it matters, remote when it's faster — and a written quote before anyone touches anything.
Scroll ↓Most offices end up with four or five vendors: one for the network, one for phones, one for the copier, someone's nephew for the laptops. Nobody owns the whole picture, and every problem starts with figuring out whose problem it is. We'd rather be the one number you call.
The daily friction: a laptop that won't boot, Outlook that stopped syncing, a printer that vanished from the network, someone locked out an hour before a client call. We take these remotely first because that's faster, and come to the office when the problem is physical.
Also the lifecycle work most offices forget until it bites — imaging and setting up machines for new hires, wiping and recovering them when people leave, keeping software licensed and patched.
Whether it's five desks shifting across the floor or sixty people moving to a new building, the technology is the part that decides whether Monday morning works. We label and photograph every setup before it comes apart, disconnect it properly, and rebuild it at the other end — monitors, docks, cables, phones, peripherals — then test each station before we leave.
We schedule this for evenings and weekends by default. A move during business hours means a floor of people sitting idle, and that costs more than the move does. We also handle new desk builds, floor reconfigurations, and the cabling that comes with them.
Design, installation, and ongoing maintenance of wired and wireless networks: switch configuration, VLAN segmentation, VPN access for remote staff, firewall rules and policy reviews, and structured cabling.
For WiFi that drops in the corner conference room, we survey the space rather than guessing — access point placement in a New York office is usually a walls-and-interference problem, not a hardware problem. We work with Palo Alto, Cisco, Fortinet, and Juniper, and we're not limited to them; tell us what you already own.
Server builds and maintenance, virtualization, Microsoft 365 tenant administration, mailbox and file migrations, and moving shared drives to SharePoint or OneDrive without losing permissions along the way.
We also do the unglamorous part properly: configuring backups and then actually testing that they restore. A backup nobody has restored from is a guess, not a backup.
VoIP platform setup and administration, handset configuration, extension and user changes, call routing and voicemail, and relocating phone systems as part of a move. We'll deal with the carrier on your behalf, which is usually the part nobody in the office wants to own.
An engineer at your office on set days each week, or a team assembled for a defined piece of work: a hardware refresh, an operating system rollout, an office build-out, or covering your internal IT person's vacation or leave.
Temporary and project-based, with no obligation to keep anyone on once the work is done.
Conference room AV, badge and access systems, copiers, digital signage, the strange legacy box in the closet that nobody has logged into since 2019. Ask us. If it isn't something we do, we'll point you to a vendor in the city we'd use ourselves rather than sending you back to a search results page.
Four steps, and you know the cost before the third one.
You reach a person, not a ticket queue that routes to a form. Describe the problem however you'd describe it to a colleague — sorting out what's actually wrong is our job, not yours.
For anything beyond a quick fix, we look at what you have before quoting. Sometimes that's a phone call, sometimes a short site visit. Either way we'd rather find the surprises now than mid-project.
In writing, before work starts, with what's included and what isn't. If the scope changes once we're in, we tell you and re-quote rather than adding it to the bill quietly.
Disruptive work goes in evenings or weekends. When it's finished you get a plain-language summary of what changed, what to watch, and any passwords or configuration you now own.
Most IT firms in this city won't tell you how they charge until they've had you on a discovery call. Here's ours up front. Which one fits depends on how often things break and whether you have anyone internal.
You call when something breaks, we bill for the time it takes. Best if you have a small team, few moving parts, and no appetite for a monthly commitment. No minimum retainer and no obligation to call us again.
A flat monthly fee covering support for an agreed number of users or devices, so the cost is predictable and you're not weighing whether a problem is "worth" calling about. Sized to your headcount after we've seen the environment.
Desk moves, office relocations, hardware refreshes, migrations, network installs. Quoted as one number for the whole job. If we underestimate it, that's our problem, not a change order.
We're happy to say which of these we think fits before you commit to anything — including telling you that you don't need a monthly plan. Overselling a small office a managed contract it doesn't need is how firms in this business lose clients in year two.
We built this business supporting brokers, asset managers, private equity firms, and banks — environments where an hour of downtime is measured in money and nobody accepts "we're looking into it" as an update. That shapes how we work: fix the cause rather than the symptom, document what changed, and tell you the bad news early.
Most of our clients now are ordinary Manhattan offices rather than trading desks. They get the same standard, without paying enterprise rates for it.
We work out of Hudson Yards, which puts us within a short ride of most of Midtown, Chelsea, the Flatiron district, and the West Side — the offices we can reach fastest. Manhattan as a whole is our home ground.
We also take work in Brooklyn, Queens, the Bronx, and Staten Island. Tell us where you are and we'll be straight about whether we're the right call or whether someone closer would serve you better.
Remote support covers anywhere. A good portion of what we fix never needs anyone in the room.
Tell us what's going on. We reply within one business day with a scoped quote — no obligation, and no sales sequence afterwards.